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FAQ

If you have any questions about us or our heated eye mask, you have come to the right place. Below we have answered some of the most frequently asked questions. If you still have a question, feel free to contact our support team at help@dryeyemask.com or call 213.471.8050

How Common Are Dry Eyes Problems in the USA?

Statistics show that approximately 16 to 49 million people in the USA have dry eyes, which is about 5 to 15 percent of the United States population. Annually, dry eye condition costs the economy around $55.4 billion. And roughly 86 percent of individuals with dry eyes have symptoms of Meibomian Gland dysfunction.

What Is Dry Eye Syndrome?

It is characterized as a progressive and chronic condition that doesn’t go away but can be controlled and managed. If left untreated, it can damage the eyes permanently.

Some common symptoms include:

Gritty or sandy eyes
Dryness
Red eyes
Teary eyes
Light sensitivity
Fatigued eyes
Filmy vision
Burning or stinging in the eyes
Difficulty and irritation when wearing contact lenses

Electric Heated Eye Mask- What Is It?

A breakthrough technology developed by Dry Eye Mask, the Eye Mask is an organic and clinically tested solution proven to alleviate eye irritation and dryness. The heated Eye Mask can be best described as a comfortable electric-heated wearable device that works like a spa for your eyes. It uses continuous heat to help thin the oils and expand the Meibomian Gland ducts and lubricate the eyes naturally.

The Eye Mask is deployed with a revolutionary technology that combines targeted heat therapy with consistent temperature to provide heat and natural stimulation. It works best on your Meibomian Glands by lubricating your eyes from the inside.

Is It Effective and Safe?

Yes. The Eye Mask has been thoroughly tested for safety, efficacy, and performance. A clinical study of thousands of participants with dry eyes showed a 93 percent success rate. The participants experienced significant relief from dry eyes with the dry eye mask.

Moreover, 77.6 percent of participants said that their quality of life improved with the use of the Dry Eye Mask and around 37 percent discontinued their prescribed eye drops completely.

What Eye Condition Is the Eye Mask Useful For?

The Dry Eye Mask is effective for alleviating dry eye symptoms caused by conditions like:

Gritty Eyes
Stinging Eyes
Painful Eyes
Burning Eyes

How Does the Eye Mask Work?

This electric-heated and temperature-controlled device predominantly targets the Meibomian glands. These glands are located on the interior side and along the edge of your eyelids. They are best known as the oil glands that lubricate the eyes. Each time an individual blinks, the eyelids gently squeeze fresh oil to evenly coat the eyes.

Though the layer of oil is extremely thin (around 100nm), it is nonetheless crucial for multiple reasons, such as:

Protect the eyes from debris and bacteria
Ensure comfort when you blink

However, dry eyes may be the result of a blocked Meibomian gland. The Heated Eye Mask proves to be effective as it gently stimulates the oil glands. This stimulation helps bring the oil into the eyeball. It mixes with tears and proteins, resulting in clearer vision and healthier eyes.

What Makes the Heatd Eye Mask Different from Other Products on the Market?

The Heated Eye Mask is making the rounds for its innovation. The technology is intuitive and advanced compared to other products in the market. It is highly effective and provides significant improvement in your eyes condition.

Artificial tears are effective in the short term; it doesn’t address the blocked or dysfunctional Meibomian glands. The Heated Eye Mask works with the oil glands/Meibomian glands. The heat helps secrete the oil from the Meibomian glands lubricating your eyes gently and naturally. It is a safe and natural way to take care of your painful eyes. There is nothing artificial about it.

Likewise, microwave compresses attempt to secrete the oils naturally with heat, and they do work, however they are not nearly convenient, and they do not maintain the heat for a long period of time.

Furthermore, they do not have different temperature options to choose from. On the other hand, the Heated Eye Mask is efficient and effective. The consistency of the heat distribution through The Eye Mask is achieved through the use of electricity. This further helps liquefy the oil from the Meibomian glands preventing clogged and blocked glands.

Is It Organic?

Yes. The Heated Eye Mask is an organic solution for dry eye relief. It combines heat therapy with temperature controls to naturally secrete oils from the blocked glands. As it corrects the problem from the inside, it facilitates and promotes the body’s natural oils, providing the best results and higher success rates in alleviating symptoms.

Is The Heated Eye Mask Quality Tested?

Yes. The Eye Mask is tested for quality. And to show our confidence in this, we offer a 90-day free return and a 1-year replacement guarantee.

Can We Adjust the Temperature?

The temperature can be adjusted with 4 different temperature settings available. You can use whatever feels comfortable to you.

How Do I Use The Heated Eye Mask?

It’s pretty simple. Here’s how to use it:

Place the mask on your eyes
Next, choose your heat setting (whatever temperature is comfortable for you)
Once the heat is on, it will transform into a natural warming compress promoting the Meibomian Glands to release the natural oils, thereby relieving your eyes from dryness and irritation.

How Long Do I Have to Wear the Dry Eye Mask?

Ideally, you should wear it for ten minutes in the morning and evening. However, you can wear it longer if you want. All you have to do is press the timer button to increase the time. It will make a beep sound and turn off automatically once the timer reaches zero.

Can I Wash The Heated Eye Mask?

We offer two protective coverings with the eye mask to prolong its life. You can remove the covers and hand wash them with soap. Moreover, you can also wipe the mask with a damp cloth if it gets dirty. However, don’t submerge the electric components of the mask in water.

How Long Does It Take to Get My Eye Mask?

We offer free shipping on all orders. Please view our shipping policy for more details.

Do You Provide a Warranty or Satisfaction Guarantee with The Heated Eye Mask?

Yes. To show our confidence in the product, we offer a 100 percent satisfaction guarantee for one year with a one-year replacement warranty. Try it to experience the real difference of an Electric Heated Eye Mask. Contact us if you’re unhappy with the results and want a refund.

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