FAQ

About the Heated Eye Mask

The Wizard Heated Eye Mask is an electric warm compress designed to provide consistent therapeutic heat to help relieve dry eyes, blepharitis, styes, meibomian gland dysfunction (MGD), and eye strain.
Unlike a Bruder Mask that needs microwaving, the Wizard Heated Eye Mask uses adjustable electric heat to maintain steady warmth for the entire session, offering more consistent dry eye relief without reheating.
Yes, heat therapy can loosen crusts and oil buildup along the eyelid margin, making it easier to manage blepharitis symptoms.
Absolutely. Daily use is recommended for chronic dry eye and MGD. Most people use it once or twice per day for 10–15 minutes per session.
Yes, the soft cotton cover is gentle on delicate skin. Always start on the lowest heat setting to ensure comfort.

Features & Benefits

Yes, you can select multiple temperature levels to customize your treatment for dry eyes, blepharitis, or styes.
No the mask is not cordless. The masks that have a built in battery are not able to reach a high enough temperature. 
Yes! Just make sure the battery pack is able to output 2 Amps (2A).
Yes, it is ergonomically designed to rest gently on the eyes without excess pressure, making it comfortable for daily use.
Yes, many users find the warmth helps relax muscles and reduce digital eye strain after long hours on computers or devices.

Usage & Care

Select your preferred heat level, place the mask over closed eyes, and relax for 10–15 minutes. Afterward, gently massage your eyelids to help express natural oils.
Remove the soft cover and hand wash it in mild soap. Wipe the heating element with a clean, damp cloth.
For hygiene reasons, each user should have their own washable cover.
We recommend staying awake during treatment to monitor comfort and safety.
Store in a cool, dry place away from direct sunlight or heat sources.

Health & Safety

Consult your eye doctor before using any heat therapy after surgical procedures like LASIK or cataract surgery.
Yes, always remove contact lenses before using the heated mask.
Yes, regular heat therapy is recommended for MGD to improve oil flow and reduce dryness.
Yes, warmth can improve circulation, and our cooling masks help further reduce puffiness and irritation.
Yes, the Wizard Mask meets CE and FCC safety standards and is manufactured in an ISO-certified facility.

Ordering & Shipping

Yes, we provide free shipping within the United States on all orders.
Most orders arrive in 3–5 business days after processing.
We offer a 60-day satisfaction guarantee. If you’re not satisfied, return it for a full refund.
Yes, many customers successfully use HSA or FSA funds. Check with your provider to confirm eligibility.
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination.